Warren County Emergency Communications has launched “Text to 911” system

Warren County Emergency Communications has launched “Text to 911” system, in which users will be able to send text messages to 911 dispatchers, enabling them to request help when a phone call isn’t possible.

This means that if you are in Warren County, you will be able to text 911 in an emergency. This includes Wright City, Truesdale, Marthasville, Treloar, Warrenton, Innsbrook, Lake Sherwood, and all unincorporated areas of the county.

“Calling 911 is still the fastest way to get help,” said Warren County Emergency Communications Administrator Amy Leach. “Texting takes longer than talking on the phone, and location tracking technology is not the same with texting 911 as with a phone call. Also, voice calls allow for dispatchers to hear background noise that could provide critical information.”

“However, there are many situations where someone is unable to make a voice call for help, and that’s where Text-to-911 comes in,” said Administrator Amy Leach. “Text-to-911 is a great resource for people who are deaf or hard of hearing, have a speech disability, or having a medical emergency where they are unable to speak on the phone. It is also helpful for situations where it may not be safe for someone make a voice call because it would attract attention, such as during a home burglary or domestic violence situation.”

The Administrator pointed out that if callers choose to text 911, it is important to include the location of the emergency and type of emergency in the first text message, to get help as soon as possible.

How it works:

· Enter the numbers 911 into the "to" field.

· In the first message, text the location and type of emergency.

· Text in plain English, without abbreviations or slang.

· Respond to questions from the 911 dispatcher.

· Follow instructions the same as a voice call.

If you accidentally send a text to 911, send a reply indicating that you have made a mistake. Text-to-911 is for use in an emergency only. Promptly answer questions so 911 dispatchers can determine that there is no emergency and you are not in danger.

If you do not receive a text response from 911, contact 911 another way. As with all text messages, texts to 911 may take longer to receive, may get out of order, or may not be received at all. You must have a mobile phone and wireless carrier that allows you to send and receive text messages for text-to-911 to work.

What happens if I try to text 911 in an area where texting 911 isn't available?

· You will receive an automated reply stating that Text-to-911 is not available in the area, and you will need to reach 911 another way.

Can I send photos or videos via text to the dispatchers?

· Photos and videos cannot be sent to 911 centers at this time through the text to 911 program. However, WCES does support Prepared Live and the dispatcher is able to send you a link to access your phone’s camera for a livestream.