Who Benefits from an Academy-Accredited Emergency Dispatch Program?

1. The Public

• Effectively receive a "zero-minute response time" to help or care
• Receive professionally practiced Dispatch Life Support
• Receive most appropriate emergency response
• Personal safety heightened

2. The Caller

• Effectively receive a "zero-minute response time" to access a 911 professional or trained dispatch help
• Receive calm and reassuring assistance in a potentially chaotic environment
• Receive empowerment to act immediately upon transfer of treatment knowledge
• Receive consistent, correct, and time-proven pre-arrival instructions
• Feelings of fear and overwhelming responsibility are reduced
• Higher confidence in the emergency system response
• Bystander and scene safety heightened.

3. The Family

• Give the reassurance that correct and time-proven help is provided
• Receive the appropriate notification of family members
• Knowledge that everything possible is being done

4. The Community

• Receives safer, more appropriate, field responses with decreased bystander risk
• Has pride in a quality 911 system, considered a wise investment of tax dollars
• Enjoys access to special community services for integrated help
• Receives recognition for responsive "customer service" and quality public care
• Elected officials have the reassurance of distinction

5. The Dispatcher

• Personal confidence and self-esteem
• Performance feedback (both positive and negative)
• Professional job security and satisfaction
• Value-added education and CDE opportunities
• Academy membership and association with peers

6. The Supervisor or Manager

• Enjoy highly trained employees who function as industry professionals
• Experience an enhanced work environment
• Have access to fair and objective evaluation tools to measure performance
• Have access to information on industry standards
• Have effective mentoring and coaching tools available
• Have career and information networking opportunities

7. The Organization's Administration

• Monetary incentives from the ability to better market services in the community
• Less wear and tear on equipment that needs less replacing
• Less turn-over or burnout requiring less re-training and re-hiring
• Enjoy a stronger market presence and positive reputation
• Have a more effective allocation of available resources
• Pathway management opportunity to use the OMEGA protocol

8. Ancillary Organizations

(such as: Managed Care, Police, Fire, Security, Regulatory Agencies, Hospitals, and Standards Organizations like DOT, DOH, HCFA, ISO, etc.)

• Decreased morbidity and mortality due to better "Zero-Minute" response
• Decreased front-end "gap" in services leading to more appropriate help and care
• Access to comprehensive patient information and sharing of system knowledge
• Accurate determinant coding, useful for statistical analysis and outcome studies

9. Control

• Have external validation of compliance and processes
• Ensured the proper use of legally correct and time-proven protocols
• Decreased liability exposure from the use of a widely-recognized system
• Enjoy scientific and research opportunities
• Use the OMEGA protocol for more appropriate clinical care assignments
• Confidence in the Academy system- its boards, councils, and College of Fellows

10. Field Responders

• A synergistic approach to establishing improved relationships with the Communication Center.
• Receive the opportunity to provide formal feedback into dispatch decision-making
• Respond safer and more appropriately with proper resource allocation
• Can partnership with other agencies to share dispatch information
• Given proper and consistent case relevant data